Effective Date: 8 October 2026
Last Updated: 8 October 2026
Thrive Pathways Group ("Thrive Pathways", "Thrive", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, communicate with us, purchase our services or programs, complete a form, subscribe to our communications, book a consultation, or otherwise interact with Thrive Pathways.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Thrive Pathways Group provides strategy, development, creative, digital, business, systems, and purpose-focused services to Christian entrepreneurs, faith-based community leaders, ministry leaders, nonprofit founders, startups, and other Kingdom-minded builders.
Our approach centers on helping people build with God, with clarity, and with intention.
For purposes of applicable South African data protection legislation, Thrive Pathways Group is responsible for the processing of personal information described in this Privacy Policy.
2. INFORMATION WE COLLECT
Depending on how you interact with Thrive Pathways, we may collect the following information:
2.1 Information you provide directly
This may include:
- Full name
- Email address
- Telephone or WhatsApp number
- Business or organization name
- Website or social media information
- Billing and payment information
- Information provided through inquiry, booking, application, registration, or intake forms
- Information you provide when purchasing a service or program
- Information contained in communications with us
- Feedback, testimonials, or reviews you voluntarily provide
- Information provided during consultations, coaching, assessments, or program participation
- Any other information you voluntarily submit to us
2.2 Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General usage and interaction information
- Cookies and similar technologies
We may use this information to understand how visitors use our website, improve our services, monitor website performance, and maintain website security.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- Respond to inquiries and requests
- Provide services you have requested or purchased
- Process bookings, registrations, and applications
- Process payments and manage transactions
- Deliver program, consultations, assessments, and other services
- Communicate with you regarding your services or purchases
- Provide onboarding and follow-up communications
- Send invoices, confirmations, reminders, and administrative notices
- Send newsletters, educational resources, devotional content, announcements, or marketing communications where permitted
- Improve our website, services, program, and customer experience
- Understand how people interact with our website and content
- Maintain records necessary for our business operations
- Prevent fraud, misuse, or security threats
- Comply with legal, regulatory, tax, accounting, or other applicable obligations
- Protect our rights and interests
- Respond to lawful requests from regulatory or governmental authorities
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
4. LAWFUL PROCESSING OF PERSONAL INFORMATION
We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Depending on the circumstances, our processing may be based on:
- Your consent
- The performance of a contract or steps taken at your request before entering into a contract
- Compliance with a legal obligation
- Our legitimate business interests, where permitted by law
- Protection of your or another person's legitimate interests
- Other lawful grounds recognized under applicable legislation
Where we rely on your consent, you may withdraw your consent at any time, subject to any legal or contractual limitations.
5. MARKETING COMMUNICATIONS
If you subscribe to our mailing list, download one of our resources, register for an event or program, or otherwise provide consent to receive communications from us, we may send you:
- Newsletters
- Educational content
- Devotional resources
- Programme information
- Service updates
- Offers and promotions
- Thrive Pathways announcements
- Other communications relevant to your interests
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send you essential administrative or transactional communications relating to a service, purchase, booking, program, or other existing relationship.
6. WHATSAPP AND OTHER COMMUNICATION CHANNELS
If you choose to communicate with Thrive Pathways through WhatsApp, telephone, email, social media, or another communication channel, we may process the information contained in those communications for the purpose of responding to you and providing our services.
You are responsible for ensuring that information you choose to send through these platforms is appropriate for the communication channel.
Third-party communication platforms may process information in accordance with their own privacy policies and terms.
7. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help us operate our business and deliver our services.
These may include providers used for:
- Website hosting and development
- Domain registration
- Email communication
- Email marketing
- Customer relationship management
- Booking and scheduling
- Forms and surveys
- Payment processing
- Analytics
- Cloud storage
- Document management
- Business administration
- Website security
- Communication and messaging
Depending on the services we use at any given time, these providers may include platforms such as Brevo, Zoho, Microsoft, Google, WhatsApp, payment providers, website hosting providers, and other technology providers.
We aim to use reputable service providers and take reasonable steps to ensure that personal information is handled appropriately.
These third parties may only process information to the extent necessary to provide their services to us, subject to their own applicable terms and privacy policies.
8. PAYMENTS
Where you purchase a Thrive Pathways service or program, payment information may be processed through a third-party payment provider.
Thrive Pathways does not generally need to store your complete banking or card details.
Payment providers may collect and process payment information directly in accordance with their own privacy policies, terms, and security practices.
9. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies.
Cookies may be used to:
- Enable website functionality
- Improve website performance
- Understand visitor behavior
- Remember preferences
- Measure website traffic
- Improve our content and services
- Support marketing and advertising measurement where applicable
We may also use analytics tools, such as Google Analytics or similar services, to understand how visitors interact with our website.
You can adjust your browser settings to refuse or restrict cookies. However, doing so may affect certain website functionality.
10. INFORMATION ABOUT CHILDREN
Our services are primarily intended for adults, businesses, organizations, ministry leaders, entrepreneurs, and other professional or organizational users.
We do not knowingly collect personal information from children without appropriate consent or legal authority.
If you believe that a child has provided personal information to us without appropriate consent, please get in touch with us so that we can take appropriate steps.
11. SPECIAL PERSONAL INFORMATION
We recognize that some information may be subject to additional protections under applicable law.
Because some Thrive Pathways services involve purpose, identity, faith, personal development, coaching, or related discussions, you may voluntarily choose to share information that is personal or sensitive in nature.
You are not required to disclose information that is not necessary for the service you are receiving.
Where we process information that is subject to special legal protections, we will do so only where permitted by applicable law and with appropriate safeguards.
12. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organizational measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
These measures may include appropriate access controls, passwords, authentication measures, secure platforms, restricted access, and other reasonable security practices.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
You should therefore also take reasonable precautions when sharing personal information online.
13. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining business and client records
- Meeting accounting and tax requirements
- Resolving disputes
- Enforcing agreements
- Complying with legal obligations
- Protecting our legitimate business interests
When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it, where appropriate and permitted by law.
14. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Provide our services
- Process payments
- Operate our website and technology systems
- Provide customer support
- Manage our business
- Meet legal or regulatory obligations
- Protect our rights, property, or safety
- Respond to lawful requests from authorities
- Professional advisers, where reasonably necessary
Where appropriate, we seek to ensure that third parties handling personal information on our behalf provide appropriate safeguards.
15. CROSS-BORDER TRANSFERS
Some of the technology and service providers we use may store or process information outside South Africa.
Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data protection requirements.
This may include relying on appropriate contractual safeguards, consent, adequate levels of protection, or another lawful basis recognized by applicable law.
16. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to receiving direct marketing communications
- Request information about how your personal information is being processed
- Lodge a complaint regarding the processing of your personal information
We may need to verify your identity before responding to certain requests.
We will respond to valid requests within the period required by applicable law.
17. ACCESS TO YOUR PERSONAL INFORMATION
If you would like to request access to personal information held by Thrive Pathways, please get in touch with us using the details below.
Your request may need to comply with applicable legal requirements, and certain information may be withheld where permitted or required by law.
18. CORRECTING YOUR INFORMATION
If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, please contact us and provide the relevant correction.
We will take reasonable steps to update our records where appropriate.
19. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms, social media pages, or services.
Thrive Pathways is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before submitting personal information to it.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our business practices
- Technology
- Applicable laws
- Third-party service providers
- Our privacy and security practices
The updated version will be published on our website with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
21. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact us.
Thrive Pathways Group
Email: hello@thrivepathways.co.za
You can also contact us through the communication channels provided on our website.
22. INFORMATION REGULATOR
If you are not satisfied with how we have handled your personal information, you may also have the right to lodge a complaint with the South African Information Regulator.
Information about the Information Regulator and applicable complaint procedures is available through the official Information Regulator website.
Thrive Pathways Group
Building With God. Building With Clarity. Building With Intention.